Gestionar las cookies que se utilizan con fines publicitarios, como la personalización de anuncios, el remarketing y el análisis del rendimiento de los anuncios.
For hosting services and VPS, we guarantee the following values of quality indicators of work:
1. Average percentage of equipment availability for the month is not less than 99.9%.
2. Average % of packet loss per month not more than 0.5%.
3. Accident reaction time:
-
- Time of reaction and complete fixing of critical failure for the service is not more than 12 hours.
- Time of reaction and complete fixing of failures, which do not affect the services work, not more than 1 day.
4. We periodically do scheduled engineering work on our own servers and routers. We guarantee the time of such works from 00:30 to 07:30 Kiev time. We will do our best to notify you of scheduled works at least 5 days in advance of the scheduled works.
5. The reaction time of the technical support to a received request is no more than 4 hours. The response from the technical support should contain the expected solution time of the request, or confirmation of the problem's fixing.
6. In cases where the quality of web server's network will differ from the indicators given in pp. 1-5, you have the right to demand compensation as a percentage of the monthly fee according to the table below, but not more than 100% of the monthly fee, and not more often than once a calendar month.
At the downtime of the service according to p. 1
99.0% to 100% - 0%
97.9% to 98.9% - 5%
95% to 97.8% - 10%
90% to 94.9% - 25%
89.9% and less - 60%
Compensation is not paid to the requisites of customers, and can only be credited to an internal account in the billing system.
*- It means availability of network equipment and servers where hosting and VPS are located. Scheduled technical work does not count as downtime.
Para mayor claridad, daremos un ejemplo.
Usted ha pagado el plan de tarifas Expert SSD durante 6 meses. Desde el momento en que le notificamos que había un problema con el servidor donde están alojados sus sitios, hasta que le notificamos que todos sus sitios estaban caídos. "fijo", Han pasado 17 horas. Refiriéndonos al punto 1, podemos hacer los cálculos:
- Calculamos como porcentaje cuántas horas tomamos como 1%: datos iniciales: 1 mes — 31 días, 24 horas — 31X24 = 744 horas, donde 1% = 7,44
- Calcule el porcentaje de tiempo de inactividad a las 17 horas: 17 / 7,44 = 2,3% — tiempo
- Restamos el 2,3% del tiempo de inactividad del 100% de funcionamiento ininterrumpido, lo que nos da un intervalo del 95% al 97,8%, donde el monto de la compensación es del 10%:
Datos iniciales: Tarifa de SSD experto durante 6 meses = 1.303 UAH **, donde 1 mes = 217.17 UAH
Así, el importe reembolsado por la empresa al cliente será 21,72 hryvnias
** — los datos están actualizados al 25/05/2017 y están sujetos a cambios